Finally I have ordered my new Laptop. After humming and harring for about 2-3 months I decided to go for the DELL XPS 15. My first thoughts were an ASUS machine which seem to be highly regarded.
My specs were: Price - around and preferably under AU$2000; Screen not too small but not too big to keep the weight down but with 1920x1080 pixels; Blueray if possible; i7 Intel chip and a decent graphics card.
After reading a few reviews my impression was that the ASUS machine may be a slightly superior machine but their after sales service was atrocious. Having had a DELL laptop previously and contacting them on a minor issue (which was resolve immediately) I felt I should stick with DELL.
After the decisiion was made, of course I'd look for the best price and my idea was to order online. Unfortunately I was unable to log into my (perhaps now lapsed) account to see if there are any discounts available to me. So I tried to ring DELL to find out if I still had an account.
The first person transferred me to the appropriate person who then transferred me to the appropriate person who then transferred me to the appropriate person who then...... you know the story. After six transfers I got to a person who sounded like the very first person - I told her that I already had six transfers so she said she'd transfer me to sales. This was of course what I wanted to avoid.
However once the consultant could smell a possible sale the whole process became a real joy. My idea that buying through a consultant would cost me more was wrong and I actually ended up saving a small amount. However I looked at the online options during the whole process.
The person I dealt with was very professional. Of course she tried to increase the sales value but certainly was not persistant. She did manage to "upsize" the additional monitor I wanted. All over I thought the whole process was a joy and I would certainly recommend her. I'd be happy to pass her name on if you are interested. There is any chance that if you came to this post that there would be a DELL ad on my blog - feel free to click on it to check out their site.
My specs were: Price - around and preferably under AU$2000; Screen not too small but not too big to keep the weight down but with 1920x1080 pixels; Blueray if possible; i7 Intel chip and a decent graphics card.
After reading a few reviews my impression was that the ASUS machine may be a slightly superior machine but their after sales service was atrocious. Having had a DELL laptop previously and contacting them on a minor issue (which was resolve immediately) I felt I should stick with DELL.
After the decisiion was made, of course I'd look for the best price and my idea was to order online. Unfortunately I was unable to log into my (perhaps now lapsed) account to see if there are any discounts available to me. So I tried to ring DELL to find out if I still had an account.
The first person transferred me to the appropriate person who then transferred me to the appropriate person who then transferred me to the appropriate person who then...... you know the story. After six transfers I got to a person who sounded like the very first person - I told her that I already had six transfers so she said she'd transfer me to sales. This was of course what I wanted to avoid.
However once the consultant could smell a possible sale the whole process became a real joy. My idea that buying through a consultant would cost me more was wrong and I actually ended up saving a small amount. However I looked at the online options during the whole process.
The person I dealt with was very professional. Of course she tried to increase the sales value but certainly was not persistant. She did manage to "upsize" the additional monitor I wanted. All over I thought the whole process was a joy and I would certainly recommend her. I'd be happy to pass her name on if you are interested. There is any chance that if you came to this post that there would be a DELL ad on my blog - feel free to click on it to check out their site.
A review of the monitor can be found at: http://www.cnet.com.au/dell-ultrasharp-u2410-339298064.htm